Last updated: 31 August 2026
This Returns & Refunds Policy applies to purchases made through trackingstage.michoshop.com. It does not limit any mandatory consumer rights available under applicable law.
Cancelling Before Dispatch
To request cancellation before dispatch, email support@trackingstage.michoshop.com as soon as possible with your order number. We cannot guarantee cancellation once an order has entered packing or has been handed to the carrier.
Right of Withdrawal
Where the statutory right of withdrawal applies, you may notify us within 14 days after you or a person nominated by you receives the goods. After notifying us, return the goods within the period required by applicable law. To exercise this right, send a clear statement containing your name, order number, item and request to withdraw.
Return Condition
If we ask you to return an item, handle it only as necessary to establish its nature, characteristics and functioning. Return it complete, with accessories, manuals, inserts and original product packaging, inside suitable protective outer packaging. You may be responsible for diminished value caused by handling beyond what is reasonably necessary.
Return Shipping Costs
If you return an item because you changed your mind, the return shipping costs are your responsibility, unless applicable law or our written confirmation states otherwise.
If a return or replacement is required because the item is significantly damaged, defective, incorrect, incomplete, or because of another issue for which Micho Shop is responsible, we’ll cover the necessary return or replacement shipping costs and provide you with instructions before you send anything back.
For minor manufacturing variations that do not qualify as defects, we may still be able to assist with an exchange, but the related shipping costs may need to be covered by you. We’ll always let you know before arranging the exchange.
Damaged, Defective or Incorrect Items
Please check your order after delivery. We strongly recommend recording an unboxing video when opening your parcel and keeping the original packaging until you’ve confirmed that everything is in good condition. An unboxing video can help us understand and resolve an issue more quickly, but it is not required for a valid claim.
If your item arrives significantly damaged, defective, incorrect, or with missing parts, please contact us as soon as possible with your order number, a brief description and clear photos or videos where available. We’ll review the issue and help with an appropriate solution, which may include repair, replacement, price reduction or refund depending on the circumstances and applicable law.
Collectable Figures and Packaging
Minor variations that can occur with mass-produced collectible figures, such as slight paint or seam differences, may not always qualify as defects. If an exchange is available for a minor manufacturing issue that does not qualify as a defect, we’ll be happy to assist, but the related shipping costs may need to be covered by the customer. We’ll always explain any costs before arranging the exchange.
We know the original product box matters to collectors. Minor dents, light scratches or other small signs of handling may occur during shipping and do not necessarily qualify as product damage.
If the product box arrives with significant damage that materially affects its condition or collectible value, please contact us. We’ll review the issue and offer an appropriate solution, which may include a replacement or refund.
Exceptions
Withdrawal rights may not apply to personalised goods, sealed goods that cannot be returned for health or hygiene reasons after unsealing, digital content supplied under the legally required consent, or other statutory exceptions. Any product-specific exception will be disclosed before purchase.
Refunds
Whether an item must be returned depends on the circumstances. Where a return is required, we will provide instructions first and notify you of the outcome after the item is received and inspected.
Approved refunds are issued to the original payment method. Bank or payment-provider processing times may apply. Original standard delivery costs are refunded where required by law; extra costs for a premium delivery option are not refundable unless required.
How to Start a Return
Before sending an item, email support@trackingstage.michoshop.com with your order number and reason for return. We will provide the current return address and instructions. Do not send returns to an address printed on a parcel without first receiving confirmation.